Arbitration is a dispute resolution mechanism in which the parties agree to submit a conflict to one or more independent arbitrators, who will be responsible for analyzing the case and This procedure is recognized by Law No. 13,140/2015, which attributes legal value to the agreement entered into under these terms (art. 20, sole paragraph). This method always maintains the final decision-making power with the parties. Mediation is a fundamental instrument for creating a culture of strategic conflict management, based on the development of a collaborative attitude in the company. CNMA works with multidisciplinary teams, involving lawyers, psychologists and administrators, designating the best professional for each situation. The work is carried out through cycles, involving four hours of mediation, in isolated or joint sessions. In addition to carrying out extrajudicial mediation, CNMA is also accredited to receive legal proceedings forwarded by the Courts of Justice of Minas Gerais, Rio de Janeiro, São Paulo and the Federal District.